FAQs & Help

A: Make sure there are no spaces in the email address or password boxes. Manually input your email address and password instead of using autofill.

A: Please ensure you have an ACTIVE membership on the website or that the payment you made for the subscription was processed correctly. Any additional issue, please contact us here: [email protected].

A: Kindly check your spam folder for possible mail delivery. Also, add [email protected] to your address book so our communication emails do not land in the spam folder. You will be emailed a “Reset Password request” and as soon as you click the confirmation link marked in the mail, you will be redirected to the homepage. When you see the homepage you will get another email with a randomly generated password from our system. This is done to ensure strict security for you. You can then use this password to log in to your account.  Should you still have problems, please use a so called private/incognito window in your browser to log into your account.

A: We’re sorry to see you go. If there is anything we could do to keep your support, please let us know at [email protected].

Cancelling takes one click: Click here (log in first if asked), choose SUBSCRIPTIONS, and press the blue “Cancel Automatic Renewals” button next to your membership. That is all. Your PayPal or card payment is stopped for you automatically, and the Status changes to “Canceled”.

You keep full access until the date shown in the “Expires On” column. No further payment will be taken.

Please do not use a “Remove” button if you see one: it does not stop the payment.

A: Go to your Account page and choose SUBSCRIPTIONS. A cancelled membership shows its Status as “Canceled” and no longer has the “Cancel Automatic Renewals” button. If the button is still there, press it once and the renewal is stopped.

If it already shows as cancelled but you have been charged since, or you cannot log in, email [email protected] from your registered email address. We will cancel it for you and look into anything taken in error.

A: We offer three Memberships:

Insider (€15/month) – deep access to hundreds of exclusive podcasts, investigations into major cases like JFK, RFK and MLK, and thousands of ad-free articles.

★ Guardian ★ (€29/month, billed annually at €348) – our most popular Membership: everything in Insider, plus 1,800+ premium videos, our full political assassination series, access to over 4,000 research files, exclusive interviews and monthly exclusive releases.

The Inner Circle (€99/month, billed annually at €1,188) – everything we offer, plus a private Zoom with Ole, a private meetup in Bali, behind-the-scenes updates, your name on our Supporter Wall, and priority invitations to our retreats.

You can compare full details and pricing on our Membership Options page.

A: Log in, go to your Account page and choose SUBSCRIPTIONS. When you upgrade (Insider, Guardian, The Inner Circle or Legacy Circle), the unused part of your current plan is credited, so you only pay the difference, and your old subscription is cancelled automatically. There is no need to cancel anything first.

Paid by card: click the “Change Plan” button next to your subscription, or choose your new Membership on our Membership Options page while logged in.

Paid by PayPal: PayPal subscriptions have no “Change Plan” button. Log in, choose your new Membership on our Membership Options page and pay by card at checkout. You get the same credit, and your old PayPal subscription is cancelled for you. Please do not choose PayPal for the upgrade itself: PayPal cannot apply the credit, so you would pay the full price and your old PayPal payment would keep running. If you like, you can check afterwards in PayPal (Settings > Payments > Manage automatic payments) that the old payment shows as cancelled.

Lifetime members: you keep your lifetime membership. A new Membership is simply added alongside it at the normal price.

Questions? Email [email protected] and we will help you switch over.

A: If a payment fails or is delayed, your membership access may be temporarily paused until the payment goes through. This usually resolves automatically once your card, PayPal or Stripe payment is processed successfully. If your access hasn’t returned within 24 hours, please contact us at [email protected] with your registered email address so we can check the status of your payment.

A: Because our memberships give you instant access to a large library of articles, interviews and archives, we generally do not offer refunds once a payment has been processed, in line with our Terms and Conditions and Privacy Policy. If you believe you were charged in error, or have a special circumstance, please reach out to [email protected] and we’ll look into it.

A: Once you’re logged in with an active or Founding Guardian membership, the eBooks library and special archives (such as False Flag Operations & Assassinations and Gladio: NATO’s Ghost Army) can be access via this main page . If you’re logged in but can’t access them, try refreshing your Account Profile or logging out and back in, as your membership level can take a moment to sync after signing up.

A: Use the language selector near the top right of the page to manually choose your preferred language. Automatic translation is provided by a third-party tool and may occasionally detect the wrong language based on your browser or location settings.

A: The Guestbook is separate from your membership account. Visit our Guestbook page and fill in the form with your name and message to leave an entry.