Q: I am unable to login to my account
A: Make sure there are no spaces in the email address or password boxes. Manually input your email address and password instead of using autofill.
Q: I am being redirected to the membership selection page again and again
A: Please ensure you have an ACTIVE membership on the website or that the payment you made for the subscription was processed correctly. Any additional issue, please contact us here: [email protected].
Q: I am unable to reset my password
A: Kindly check your spam folder for possible mail delivery. Also, add [email protected] to your address book so our communication emails do not land in the spam folder. You will be emailed a “Reset Password request” and as soon as you click the confirmation link marked in the mail, you will be redirected to the homepage. When you see the homepage you will get another email with a randomly generated password from our system. This is done to ensure strict security for you. You can then use this password to log in to your account. Should you still have problems, please use a so called private/incognito window in your browser to log into your account.
Q: What’s the difference between the Memberships?
A: We offer three Memberships:
Insider (€15/month) – deep access to hundreds of exclusive podcasts, investigations into major cases like JFK, RFK and MLK, and thousands of ad-free articles.
★ Guardian ★ (€29/month, billed annually at €348) – our most popular Membership: everything in Insider, plus 1,800+ premium videos, our full political assassination series, access to over 4,000 research files, exclusive interviews and monthly exclusive releases.
The Inner Circle (€99/month, billed annually at €1,188) – everything we offer, plus a private Zoom with Ole, a private meetup in Bali, behind-the-scenes updates, your name on our Supporter Wall, and priority invitations to our retreats.
You can compare full details and pricing on our Membership Options page.
Q: How do I upgrade or downgrade my membership?
A: Log in and go to your account page, choose SUBSCRIPTIONS, and select the Membership you’d like to switch to (Insider, Guardian, or The Inner Circle).
If you see a “Change Plan” button next to your subscription, just click it and your upgrade will be applied automatically, with a prorated charge for the difference.
Paid by PayPal? PAYPAL DOES NOT do automatic plan changes, so there is no button for it. To switch Memberships instead:
1. Click “Cancel Subscription” next to your current subscription. You will keep access until your current paid period ends.
2. Separately, double-check the cancellation of the recurring payment directly on PayPal (Settings > Payments > Manage automatic payments) so you are not charged again for your old plan.
3. When you are ready, sign up for your new Membership from our Membership Options page.
Questions? Email [email protected] and we will help you switch over.
Q: My payment failed or is still pending — what happens to my access?
A: If a payment fails or is delayed, your membership access may be temporarily paused until the payment goes through. This usually resolves automatically once your card, PayPal or Stripe payment is processed successfully. If your access hasn’t returned within 24 hours, please contact us at [email protected] with your registered email address so we can check the status of your payment.
Q: How do I access the eBooks library or special archives included in my Guardian / Inner Circle membership?
A: Once you’re logged in with an active or Guardian or Inner Circle membership, the eBooks library and special archives (such as False Flag Operations & Assassinations and Gladio: NATO’s Ghost Army) can be access hereAll Your FREE eBooks or via this main page. If you’re logged in but can’t access them, try refreshing your Account Profile or logging out and back in, as your membership level can take a moment to sync after signing up.
Q: How can I cancel my membership?
A: We’re sorry to see you go. If there is anything we could do to keep your support, please let us know at [email protected].
To cancel your membership:
1. Cancel on our site: Go to your Account page, choose SUBSCRIPTIONS, then click the “Cancel Subscription” button. This ends your membership and cancels your recurring payment. You will keep access until the end of your current paid period.
(Please do not use “Remove” — that only ends your access and does not stop future payments.)
2. Double-check with your payment provider (recommended): to be completely sure no further payment is taken, please also confirm the recurring payment is cancelled on their side:
– PayPal: log in to PayPal → Settings > Payments > Manage automatic payments, find “Light On Conspiracies” and check that it shows as cancelled.
– Stripe (card payments): use the “Manage your subscription” link in your Stripe receipt email.
If you cannot find the “Cancel Subscription” option, or anything looks unclear, just email [email protected] with your registered email address and we will cancel it for you.
Q: I canceled my membership but still getting charged
A: First, please make sure you clicked “Cancel Subscription” (not “Remove”) on your Account page — “Remove” only ends your access and does not stop billing. If you have done that and are still being charged, please confirm the recurring payment is cancelled directly with your provider:
– PayPal: Settings > Payments > Manage automatic payments → cancel “Light On Conspiracies”.
– Stripe: use the “Manage your subscription” link in your receipt email.
If it still shows as active, or you cannot find these options, email [email protected] with your registered email address and we will cancel it from our end right away.
Q: Do you offer refunds?
A: Because our memberships give you instant access to a large library of articles, interviews and archives, we generally do not offer refunds once a payment has been processed, in line with our Terms and Conditions and Privacy Policy. If you believe you were charged in error, or have a special circumstance, please reach out to [email protected] and we’ll look into it.
How to raise a support ticket?
If your have other issue or none of the above solutions work for you, kindly raise a ticket.
For a better investigation of the issue you are facing please send us:
* The screenshot for the specific post/page you are facing problems with?
* URL of that page/post.
* What Type of membership you are having with us.
Send these details to [email protected] from your registered email address.
Q: The website is showing in the wrong language, how do I change it?
A: Use the language selector near the top right of the page to manually choose your preferred language. Automatic translation is provided by a third-party tool and may occasionally detect the wrong language based on your browser or location settings.
Q: How do I post in the Guestbook?
A: The Guestbook is separate from your membership account. Visit our Guestbook page and fill in the form with your name and message to leave an entry.
