FAQs

A: Make sure there are no spaces in the email address or password boxes. Manually input your email address and password instead of using autofill.

A: Please ensure you have an active membership on the website or that the payment you made for the subscription was processed correctly. Any additional issue, please contact us here: [email protected]

A: Kindly check your spam folder for possible mail delivery. Also, add [email protected] to your address book so our communication emails do not land in the spam folder. You will be emailed a “Reset Password request” and as soon as you click the confirmation link marked in the mail, you will be redirected to the homepage. When you see the homepage you will get another email with a randomly generated password from our system. This is done to ensure strict security for you. You can then use this password to log in to your account.  Should you still have problems, please use a so called private/incognito window in your browser to log into your account.

A: We are sorry to see you go. If there is anything we could do to retain your support, please let us know your feedback at [email protected]. However, if you would like to cancel your paid membership with us, see how to below. Any problems, please email [email protected] and she will help you. Thank you kindly.

As mentioned above, if you have already made your decision, click here, choose SUBSCRIPTIONS and then press the “Remove” Button to the far right, to cancel your membership. You will have access to Light On Conspiracies until the end of your current subscription period.

Please notice: The subscriptions on our site are made on the account level. That means if you signed up using Paypal or Stripe YOU NEED TO MANUALLY CANCEL the recurring memberships. For your convenience here are the links on how to cancel your subscriptions on Stripe and Payal.

A: The subscriptions on our site are made on the account level. That means if you signed up using Paypal or Stripe YOU NEED TO MANUALLY CANCEL the recurring memberships. For your convenience here are the links on how to cancel your subscriptions on Stripe and Paypal.