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Help

Dear user, we would like to thank you for your continually supporting our website. Please have a look at our FAQs before raising a ticket.

FAQs

Q: I am unable to login to my account..

A: Make sure there are no spaces in the email address or password boxes. Manually input your email address and password instead of using autofill.

Q: I am being redirected to the membership selection page again and again.

A: Please ensure you have an active membership on the website or that the payment you made for the subscription was processed correctly. Any additional issue, please contact us here: [email protected]

Q: I am unable to reset my password.

A: Kindly check your spam folder for possible mail delivery. Also, add [email protected] to your address book so our communication emails do not land in the spam folder. You will be emailed a “Reset Password request” and as soon as you click the confirmation link marked in the mail, you will be redirected to the homepage. When you see the homepage you will get another email with a randomly generated password from our system. This is done to ensure strict security for you. You can then use this password to log in to your account.  Should you still have problems, please use a so called private/incognito window in your browser to log into your account.

Q: How can I cancel my membership?

A: We hate to see you go. If there is anything we could do to retain your support, please let us know your feedback at [email protected]. However, if you would like to cancel your paid membership with us, see how to below. Any problems, PLEASE DO NOT report us to Paypal or Stripe, as this really puts us in difficult situations. Instead, email [email protected] and she will help you with any issue. Thank you kindly.

As mentioned above, if you have already made your decision, click here and press the “Remove” Button to cancel your membership. You will have access to Light On Conspiracies until the end of your current subscription period.

Please notice: The subscriptions on our site are made on the account level. That means if you signed up using Paypal or Stripe YOU NEED TO MANUALLY CANCEL the recurring memberships. For your convenience here are the links on how to cancel your subscriptions on Stripe and Payal.

Q: I canceled my membership but still getting charged.

A: The subscriptions on our site are made on the account level. That means if you signed up using Paypal or Stripe YOU NEED TO MANUALLY CANCEL the recurring memberships. For your convenience here are the links on how to cancel your subscriptions on Stripe and Paypal.

 

If your have other issue or none of the above solutions work for you, kindly raise a ticket.

How to raise a support ticket?

For a better investigation of the issue you are facing please send us:

  1. The screenshot for the specific post/page you are facing problems with?
  2. URL of that page/post.
  3. What Type of membership you are having with us?

Send these details to [email protected] from your registered email address.

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